Cookie Policy
Last Updated: 29 May 2026
What Are Cookies?
Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how visitors use their site.
Cookies can be “session” cookies, which are deleted when you close your browser, or “persistent” cookies, which remain on your device for a set period of time or until you delete them. They can also be “first-party” cookies set by us, or “third-party” cookies set by services we use.
NovoCove uses cookies and similar technologies (such as local storage and web beacons) to distinguish you from other users, provide core platform functionality, analyse usage patterns, and deliver a personalised experience.
Types of Cookies We Use
Essential Cookies
Always ActiveThese cookies are necessary for the platform to function and cannot be disabled. They enable core functionality such as user authentication, session management, and security features.
Analytics Cookies
OptionalThese cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously. We use this data to improve functionality and user experience.
Functionality Cookies
OptionalThese cookies enable enhanced functionality and personalisation, such as remembering your preferences, display settings, and recently viewed items.
Targeting Cookies
OptionalThese cookies may be set through our platform by our advertising partners. They may be used to build a profile of your interests and show you relevant content on other sites.
Third-Party Cookies
In addition to our own cookies, we work with trusted third-party service providers who may set cookies on your device when you use our platform. These providers help us deliver certain features and analyse platform usage.
The third-party services we use that may set cookies include:
- Google Analytics: Used to collect anonymous usage data and platform performance metrics. See Google's Privacy Policy for more information.
- Intercom / Zendesk: Used for live chat and customer support features.
- Stripe: Used for secure payment processing on billing pages.
We do not control the placement of third-party cookies and encourage you to review the privacy and cookie policies of these providers. Third-party cookie usage is subject to the respective provider's own privacy practices.
Managing Your Cookie Preferences
You have the right to accept or reject non-essential cookies. When you first visit our platform, you will see a cookie banner allowing you to manage your preferences. You can change your preferences at any time by clicking the “Cookie Settings” link in the footer of our website.
You can also control cookies through your web browser settings. Most browsers allow you to:
- View cookies that have been set and delete them individually
- Block third-party cookies
- Block all cookies from being set
- Delete all cookies when you close your browser
Please note that disabling essential cookies will prevent the platform from functioning correctly. Disabling analytics or functionality cookies may reduce the quality of your experience but will not prevent core features from working.
To find out more about managing cookies in your browser, visit www.allaboutcookies.org or your browser's help documentation.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We will notify you of material changes by updating the “Last Updated” date at the top of this policy and, where appropriate, through a notice on our platform.
We encourage you to review this policy periodically to stay informed about our use of cookies and related technologies.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us: